Fake News? Generational Differences in Business

Ever feel like you don’t fit neatly into your assigned Gen X/Boomer/Millennial generational cohort? Rather than forcing people into their generational boxes, some researchers are now saying the boxes should just be thrown away. Identifying generational attributes and statistically validating them has turned out to be very difficult, with reliable data sets either scarce or…

10K Analysis of a Real Company

Finance, the language of business, can be confusing and intimidating. We have found that exposing participants to a complex financial exercise through a business simulation enables them to become comfortable speaking this language. In addition to the simulation exercise a simple 10K analysis helps to solidify the financial concepts practiced during a business simulation. These…

Migrating Financial Metrics

Financial reporting and analysis can sometimes seem static and inflexible. But in reality, the field does change and evolve – even if slowly. For example, General Motors recently announced that it would no longer report monthly auto sales, an age-old financial metric in the auto industry. Saying the measure no longer tracks a meaningful aspect…

Tips and Tricks for the High-Wire Act of Running a Live Webinar

Delivering a live webinar to people who aren’t in your immediate family can strike fear into the heart of the most seasoned presenter. It’s lonely, it’s unforgiving, and it’s usually being recorded for ongoing scrutiny by your evil colleagues, your boss, and your customers. And thanks to technology, it’s almost certain that as a business…

Moat-ology and Competitive Advantage: Buffett vs. Musk

Elon Musk, one of the original founders of PayPal among other accomplishments, has taken the gloves off in his comments about Warren Buffett’s principle of business “moats”. While Buffett has famously said that “wide sustainable moats” such as pricing, distribution networks, and branding lead to sustainable advantage, Musk has countered saying that competitiveness today is…

Your Company’s Shrinking Life Expectancy

The life expectancy of a US company is becoming shorter and shorter, according to a new study by The Boston Consulting Group. At the same time, the possibility of being out of business within 5 years, either through bankruptcy or a merger or acquisition, is becoming greater and greater. These facts should motivate a sense…

Top 3 Tactics for Business Simulation Exercise Time Management

I am a time freak. My colleagues know it, as do my kids and family/friends. It’s a problem. During our courses there are many moving parts, all of which need to be coordinated and orchestrated to create an effective learning experience. As the facilitator, if you’re not “on top” of all these moving parts, things…

Customer Experience: From Warmth to Competence in 7 Seconds

You have 7 seconds to stop apologizing and fix the problem. That’s what new research in customer experience shows. If there’s a problem, warmth and empathy help (for 7 seconds) but then you need to jump in and brainstorm solutions with the customer. And even if the outcome is not ideal, the fact that you…

Buffett Gives Us An Excuse to Say NO to almost everything…

Ever wanted to just cross off everything on your to-do list? Well, Warren Buffett may have given you the perfect excuse to do so. Buffett has observed that, “…really successful people say no to almost everything.” Saying no means you’ll free up your time and resources to focus on the remaining handful of things that…

Memo-Engine – Unexpected business challenges

There are times when a business simulation exercise should be customized to fulfill a specific learning objective (e.g. strategy change, focus on new business metrics, etc…). We have found that companies often believe the best way to customize an exercise is by modifying the business simulation software itself. However, in most cases the software doesn’t…