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May/June 2025 | Fortunate are Those Who Report Way Less and Way, Way Less Often…
Let’s simplify financial reports. In fact, let’s just get rid of them, at least quarterly guidance reports. Why? Because Warren Buffett said so. An article from BCG describes today’s financial reporting efforts as focused 80% on report generation but only 20% on analysis and insight-generation. And that most financial reporting can be improved by taking…
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Net Promoter Score – Promoted or Demoted?
The uses and interpretation of the popular metric Net Promoter Score (NPS) are still being explored and debated. Intended to measure “customer experience”, the metric has exploded over the last 5 years, with companies using NPS scores to assess and improve their products and services, to make investments, and even tying it to executive compensation. …